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Refund Policy

A legal disclaimer

At Roksana Skorupa Therapy, we are committed to offering high-quality, personalized therapy services. Please read this refund policy carefully before purchasing a package.

Right of Withdrawal

According to EU and Polish consumer protection laws, private clients have the right to withdraw from a service contract within 14 days of purchase, provided the service has not yet begun. 

By purchasing a therapy package, you acknowledge that: 

  • Once the first session is scheduled and/or delivered, 
    or a personalized therapeutic audio is created and shared, 
    the service is considered to have begun. 

  • If you choose to begin the service within the 14-day withdrawal period, you will be asked to give your clear consent to waive your right of withdrawal. 

To exercise your right of withdrawal before any session or recording is delivered, please email: roksana@roksanaskorupa.com within 14 days of your purchase. 

Refunds

Due to the personalized and time-intensive nature of therapy:

  • No refunds are available once the first session has taken place or the therapeutic recording has been delivered.

  • Cancellations or rescheduling require at least 48 hours’ notice.

  • In special cases (e.g. documented emergency), we may offer a partial refund or credit toward future sessions at our discretion.

Stripe Payments

All payments are processed securely through Stripe.

Charges will appear as ROKSANA SKORUPA on your bank statement.

By proceeding with payment, you confirm that you have read and agreed to this refund policy.

© 2025 Roksana Skorupa Therapy

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